TripCenter Supplier FAQs

TripCenter process is very simple.

  • You sign up.
  • We verify your details including documents.
  • You get access to your complete TripCenter BusNET dashboard.
  • You list your fleet by following our easy to use system.
  • You can update your availability, prices, and everything about your fleet at any time you like, even after going LIVE you can update these at any time.
  • When you’re ready, GO LIVE!

After you’ve submitted your information including documents, we will review everything to make sure we have everything we need. Then you’ll receive an email confirming that you are ready to your TripCenter BusNET system. This is where you’ll go to update your fleet, availability and prices including how to GO LIVE on TripCenter platform. If you submitted required documents and haven’t heard from us yet, don’t worry – our compliance team is still reviewing our information and will be in touch soon. At any time, during your onboarding, you’ve any query, please contact our supplier support team at support@tripcenter.net.

Yes. Once you’ve registered with us, you can update your details at any time. For example, if you add a new vehicle or if you want to tell us more about the area you wish to cover – you can add this whenever you want to. If you need any help at any time, we are there to support you. You will also be able to add other users from your company for free who can manage your TripCenter account.

Once your initial sign up has been approved, you will receive an email with a list of documents that you need to upload. Don’t worry, it’s not a long list. All you need to send us is (1) a scanned copy of your original government issued company registration certificate or a government issued trading licence, (2) a scanned copy of your vehicle operating licence that shows you are legally allowed to operate your vehicles for private chauffeur transport business, and (3) a copy of public liability insurance, which confirms that you and your vehicles are fully insured.
Note: These documents are for TripCenter use only.

When you sign up, we ask you to upload photos of your vehicles. This is because we know customers love browsing through photos when looking for a chauffeured vehicle to rent. We recommended that you upload photos that showcase both the interior and exterior of your fleet. They don’t need to be professional photos – photos with a smartphone will still give your customers a good impression of your fleet.

Once you’ve signed up and we’ve reviewed your information, you can get access to your fleet management system which you can complete within 10 minutes. Alternatively, if you need help, you can email us the information (we will email you a template that you can complete and email over). Requesting us to upload your information can take up to one week to process. Once your first vehicle is ready with all details you are ready to go live.

It begins with a free exposure, better brand and fleet promotion and a simple, powerful tool that helps you reach more customers. Below is the snapshot of what TripCenter provides,

Improved Sales and More Bookings
At TripCenter once you sign up for free, let us do all the hard work. Through our online platform, our distribution channels and global presence, we increase your presence to get you more sales and bookings.

Free Marketing with Powerful Online Presence
At TripCenter, we only make money when you do. So, we work hard to get you recognized and your fleet booked for variety of work, whether daytrip, multi-day tour or a door-to-door transfer.

Easy to Use Platform with Innovative Tools and Features
We’ve made TripCenter incredibly easy to understand and use each of its unique features. You can directly upload fleet, prices, set your own availabilities, and manage bookings and reviews. Our highly skills tech team continuously work on the platform to keep up with the latest developments in the online world, ensuring that your listing is always visible. Your customers enjoyed content rich, detailed view of your fleet, guaranteed prices, and secure payments without having to worry.

Increased Bookings & Instant Confirmation
TripCenter displays the names of all suppliers along with each fleet, giving your customers a choice to book your vehicle directly. All bookings made through TripCenter are instantly confirmed, so you don’t have to take any extra steps on your side EXCEPT where you’ve provided a vehicle availability ON REQUEST.

Verified Reviews
Our customer care team verifies all reviews, making sure they are legitimate. This gives you credibility and helps future travellers make the decision to book with you.

Complete Quality Support & Helpful Tools
Our friendly supplier support team offers round the clock support. We handle every little thing that matter so that you can focus on giving your customers an amazing transport experience. Your personal Account Manager assists you with any questions about your TripCenter account and our platform, ensuring that you get helpful and prompt responses.

Brand Recognition
TripCenter prominently displays your company name alongside content rich listing of your entire fleet. This provides free advertising and more recognition for your brand. By being local, you can reach the worldwide audience of travellers who are looking to book a private chauffeured transport vehicle whether for a day trip, a multi-day tour or a simple door-to-door transfer. When you work with TripCenter, a worldwide distribution partner, who promotes your fleet in the right way, it is quite reassuring for the customer that your information has been verified and that you are a professional, licensed supplier of quality vehicles with very high customer service standards.

NO Booking, NO Fee!
The only fee you pay is the commission, which is only deducted from successful bookings made through TripCenter. We encourage you to upload as many LIVE vehicles as possible under your fleet management system. The more vehicles you offer LIVE, the more opportunities a customer has to know your brand and book with you. We work hard to ensure your TripCenter fleet gets booked. As a TripCenter supplier, you are entitled to fleet optimization, translation service, customer support and marketing – everything entirely free of charge.

Payment Protection
You can rest assured that every LIVE booking you get is a confirmed and paid booking whether it is a transfer, a daytrip booking, a vehicle at disposal or a multi-day tour across the European continent. Every booking customer makes is paid for and the payment for your bookings is transferred upon completion of the service directly to the bank account you register. Our easy service handles refunds, changes to a booking and covers all credit card, bank and transfer fees for you.

You don’t need to confirm your LIVE bookings. When a customer books chauffeured transport with your company through TripCenter, it is instantly confirmed online and you will receive confirmation email with booking details. This gives you convenience of not having to check every request from every potential customer. When you make a vehicle available ON REQUEST, you must accept or reject the booking within 24 hours so as not to inconvenience customer.
Note: We strongly recommend that you put as many vehicles available and LIVE to book instantly as possible to increase chances of a customer making a booking with you.

Two things may happen when a booking gets cancelled. If a customer cancels and you’ve a free cancellation policy, the customer pays nothing and you don’t pay commission to TripCenter. If a customer cancels the booking and you don’t have a free cancellation policy, the customer will pay a booking fee, and you pay commission on the amount that customer pays you.

Customers will pay for bookings through secure TripCenter platform. TripCenter doesn’t store payment information of the customer. Current payment options are Visa, MasterCard, American Express, Discover, JCB. We are working on providing more options for accepting payments from customers, so there may be additional choices available by the time you sign up and get ready with listing your fleet.

Every booking customer makes is paid for and the payment for your bookings is transferred to you upon completion of the service directly to the bank account you register. Our easy service handles refunds, changes to a booking and covers all credit card, bank and transfer fees for you.

We encourage you to contact the customer directly in case there is a delay of any kind by the customer. If you can’t get through to the customer, please contact supplier support team and we will endeavour to contact on your behalf. You should wait until the included time has passed as a minimum. After that normal cancellation and booking change rules may be applied.

Our TripCenter supplier support team is always more than happy to answer any query you may have. Please send us an email at support@tripcenter.net and one of team members will either call you or reply to your email. If your query is urgent, please call us on +44 (0) 20 3500 2300 and we will be happy to talk to you. We always love to interact with our supply partners and the customers.