TripCenter is the World’s 1st Integrated Booking Solution for
DAY HIRE & MULTI-DAY HIRE GROUND TRANSPORTATION

Our mission is to deliver a proactive and profitable business that showcases your fleet with immediate availability and LIVE prices to get booked and paid instantly.

Your individual system that will win you new customers, drive sales with increasing vehicle utilization, and reduced overheads without having to invest.

As soon as you receive a booking, you instantly and directly get connected with your customer on TripCenter platform without having to go through handling agents or brokers, saving you both time & money.

Key Benefits

Attract worldwide customers straight to your door

Happy customers + Genuine reviews = Increased profits & Reduced overheads

Track your bookings & success

Free company account with multiple users

Maximise your revenue
potential

No joining fees or upfront costs

Personal consulting & free training

Free Online billing, fleet & booking management system

Instant bookings & payment protection

Vendor Neutral – NO bidding

Customer base in 133+ countries & growing

Localization, Availability & Fully dynamic pricing engines

Ground Transport Operators Love TripCenter
- Vassilis, MTM d.m.c., Cyprus, Greece, Crete

“TripCenter have really revolutionised the private ground transport hire for day trips and multi-day tours. It is refreshing to see such a talented team that understands the industry”.

- Jonathan, O’Connor Coaches, Ireland

“The travel & private ground transport industry is really a mess. We really needed something like TripCenter for a long time.”

- Tomas Adamkovic, Prague Coaches s.r.o.

“Like any other company, we strive to reach as many customers as possible, and we are tempted by modern forms of communication through Internet platforms like TripCenter. I think it should also make it easier for customers to rethink their trips and get an idea of what budget they should have ready for a transport”

You’re not a TripCenter partner yet?
Let’s change that.
Already working with TripCenter?
We’d love to keep in touch.
Our Process
1
Get the Future of Ground Transport

It’s free and takes less than a minute! Once we’ve received your sign-up request to join TripCenter, we will contact you within 24 hours.

Go through compliance

Submit your complete details including required documents. We will verify your full details including documents. Using TripCenter platform along with your other relationships isn’t a problem!

Set up your fleet & get listed

Once your details have been verified, you will get complete access to your personalised and easy to use TripCenter transport system. List your fleet by following our easy to understand guidelines.

Final check & start selling globally

We don’t add anything on to the price you put. Unlike other platforms that usually add extra charges, the price you set is the price we display. You’ve the freedom to activate or pause your fleet on TripCenter whenever you want.

Manage your account online from any device

Your TripCenter system allows you to control availability of your fleet, prices, drivers, and everything about you and your fleet at any time you like. Even after going LIVE, you can update these at any time. With no lock-in contracts, you are in control.

Receive fast, secure & reliable payments

No Booking, No Fee! Once booking is made and trip successfully completed, we send you fast, secure & reliable payments. You can manage your invoices to customers too.

FAQs

TripCenter process is very simple.

  • You sign up.
  • We verify your details including documents.
  • You get access to your complete TripCenter BusNET dashboard.
  • You list your fleet by following our easy to use system.
  • You can update your availability, prices, and everything about your fleet at any time you like, even after going LIVE you can update these at any time.
  • When you’re ready, GO LIVE!

After you’ve submitted your information including documents, we will review everything to make sure we have everything we need. Then you’ll receive an email confirming that you are ready to your TripCenter BusNET system. This is where you’ll go to update your fleet, availability and prices including how to GO LIVE on TripCenter platform. If you submitted required documents and haven’t heard from us yet, don’t worry – our compliance team is still reviewing our information and will be in touch soon. At any time, during your onboarding, you’ve any query, please contact our supplier support team at support@tripcenter.net

Yes. Once you’ve registered with us, you can update your details at any time. For example, if you add a new vehicle or if you want to tell us more about the area you wish to cover – you can add this whenever you want to. If you need any help at any time, we are there to support you. You will also be able to add other users from your company for free who can manage your TripCenter account.

Once your initial sign up has been approved, you will receive an email with a list of documents that you need to upload. Don’t worry, it’s not a long list. All you need to send us is

  • a scanned copy of your original government issued company registration certificate or a government issued trading licence,
  • a scanned copy of your vehicle operating licence that shows you are legally allowed to operate your vehicles for private chauffeur transport business, and
  • a copy of public liability insurance, which confirms that you and your vehicles are fully insured.

Note: These documents are for TripCenter use only.

When you sign up, we ask you to upload photos of your vehicles. This is because we know customers love browsing through photos when looking for a chauffeured vehicle to rent. We recommended that you upload photos that showcase both the interior and exterior of your fleet. They don’t need to be professional photos – photos with a smartphone will still give your customers a good impression of your fleet.

Once you’ve signed up and we’ve reviewed your information, you can get access to your fleet management system which you can complete within 10 minutes. Alternatively, if you need help, you can email us the information (we will email you a template that you can complete and email over). Requesting us to upload your information can take up to one week to process. Once your first vehicle is ready with all details you are ready to go live.

It begins with a free exposure, better brand and fleet promotion and a simple, powerful tool that helps you reach more customers. Below is the snapshot of what TripCenter provides,

Improved Sales and More Bookings

At TripCenter once you sign up for free, let us do all the hard work. Through our online platform, our distribution channels and global presence, we increase your presence to get you more sales and bookings.

Free Marketing with Powerful Online Presence

At TripCenter, we only make money when you do. So, we work hard to get you recognized and your fleet booked for variety of work, whether daytrip, multi-day tour or a door-to-door transfer.

Easy to Use Platform with Innovative Tools and Features

We’ve made TripCenter incredibly easy to understand and use each of its unique features. You can directly upload fleet, prices, set your own availabilities, and manage bookings and reviews. Our highly skills tech team continuously work on the platform to keep up with the latest developments in the online world, ensuring that your listing is always visible. Your customers enjoyed content rich, detailed view of your fleet, guaranteed prices, and secure payments without having to worry.

Increased Bookings & Instant Confirmation

TripCenter displays the names of all suppliers along with each fleet, giving your customers a choice to book your vehicle directly. All bookings made through TripCenter are instantly confirmed, so you don’t have to take any extra steps on your side EXCEPT where you’ve provided a vehicle availability ON REQUEST.

Verified Reviews

Our customer care team verifies all reviews, making sure they are legitimate. This gives you credibility and helps future travellers make the decision to book with you.

Complete Quality Support & Helpful Tools

Our friendly supplier support team offers round the clock support. We handle every little thing that matter so that you can focus on giving your customers an amazing transport experience. Your personal Account Manager assists you with any questions about your TripCenter account and our platform, ensuring that you get helpful and prompt responses.

Brand Recognition

TripCenter prominently displays your company name alongside content rich listing of your entire fleet. This provides free advertising and more recognition for your brand. By being local, you can reach the worldwide audience of travellers who are looking to book a private chauffeured transport vehicle whether for a day trip, a multi-day tour or a simple door-to-door transfer. When you work with TripCenter, a worldwide distribution partner, who promotes your fleet in the right way, it is quite reassuring for the customer that your information has been verified and that you are a professional, licensed supplier of quality vehicles with very high customer service standards.

NO Booking, NO Fee!

The only fee you pay is the commission, which is only deducted from successful bookings made through TripCenter. We encourage you to upload as many LIVE vehicles as possible under your fleet management system. The more vehicles you offer LIVE, the more opportunities a customer has to know your brand and book with you. We work hard to ensure your TripCenter fleet gets booked. As a TripCenter supplier, you are entitled to fleet optimization, translation service, customer support and marketing – everything entirely free of charge.

Payment Protection

You can rest assured that every LIVE booking you get is a confirmed and paid booking whether it is a transfer, a daytrip booking, a vehicle at disposal or a multi-day tour across the European continent. Every booking customer makes is paid for and the payment for your bookings is transferred upon completion of the service directly to the bank account you register. Our easy service handles refunds, changes to a booking and covers all credit card, bank and transfer fees for you.

When you sign up to TripCenter platform, you pay commission for each booking. The commission percentage will be shown at the “Agreement” step of the registration process. At the end of each booking, we’ll send you a statement together with your booking payment that will show the commission owed.

You don’t need to confirm your LIVE bookings. When a customer books chauffeured transport with your company through TripCenter, it is instantly confirmed online and you will receive confirmation email with booking details. This gives you convenience of not having to check every request from every potential customer. When you make a vehicle available ON REQUEST, you must accept or reject the booking within 24 hours so as not to inconvenience customer.

Note: We strongly recommend that you put as many vehicles available and LIVE to book instantly as possible to increase chances of a customer making a booking with you.

Two things may happen when a booking gets cancelled. If a customer cancels and you’ve a free cancellation policy, the customer pays nothing and you don’t pay commission to TripCenter. If a customer cancels the booking and you don’t have a free cancellation policy, the customer will pay a booking fee, and you pay commission on the amount that customer pays you.

Customers will pay for bookings through secure TripCenter platform. TripCenter doesn’t store payment information of the customer. Current payment options are Visa, MasterCard, American Express, Discover, JCB. We are working on providing more options for accepting payments from customers, so there may be additional choices available by the time you sign up and get ready with listing your fleet.

Every booking customer makes is paid for and the payment for your bookings is transferred to you upon completion of the service directly to the bank account you register. Our easy service handles refunds, changes to a booking and covers all credit card, bank and transfer fees for you.

We encourage you to contact the customer directly in case there is a delay of any kind by the customer. If you can’t get through to the customer, please contact supplier support team and we will endeavour to contact on your behalf. You should wait until the included time has passed as a minimum. After that normal cancellation and booking change rules may be applied.

This is very simple. Go to the Availability Calendar in your TripCenter account. You can mark vehicles as Unavailable or On Request for any number of days you are busy.

We recommend that you do not make all vehicles unavailable or on request. Our supplier support team will continuously monitor your account to make sure that at least some of your fleet remains available on TripCenter for customers to book.

This is the best part of partnering with TripCenter. When a customer makes a booking, you will receive a booking confirmation email with trip details. You can also login to your TripCenter account and go to the booking page. Here you will find “Contact Customer” button. By tapping on it we will connect you to the customer directly using TripCenter’s revolutionary instant messaging system. Think of us like amazon.com marketplace seller platform.

Unfortunately, not through TripCenter. We are a vendor neutral marketplace for worldwide ground transport and we would like to remain that way rather than becoming an agent or affiliate. But you can offer the vehicles you own and operate, and you will get transport bookings. It is entirely between you and the customer to up-sell and purchase any of the additional services you offer. TripCenter cannot be held liable for any service or payment issues when additional services are offered directly to customers.

We are vendor neutral so we work with all genuine and professional fleet operators and transport suppliers. Contact our supplier support team and we will be glad to do an analysis of how well you rank against your competitors. This is the additional support we offer our supply partners completely free of charge.

If a TripCenter customer calls up to cancel their booking, you must tell them that they must cancel the journey with TripCenter directly. Subject to cancellation policy the customer may be able to cancel the booking free of charge.

The customer can only cancel a booking by accessing their TripCenter account, otherwise the cancellation and any entitlement to refunds of payments made by card will not be processed. Also, if they want to reschedule the trip, they can contact TripCenter to do this. If it’s a major change (more than a few hours), they may have to cancel their original booking and book another trip that will be subject to the prices and availability at that time.

Any transfer you receive from TripCenter is strictly point to point as booked. If for any reason customer makes any unplanned stop(s), you or your driver should inform the customer of your minimum waiting charge or extra stops charge that may apply. This charge must be paid by the customer directly to you or the driver and you both must agree to this charge. TripCenter cannot be held liable for such charges. We recommend that your driver informs customers before making a stop.

If the customer wishes to pay by card, you may charge customer card for waiting charge or extra stops (For security reasons, TripCenter does not hold customer credit card details). If you do not have a facility to take card payments, you should take card details from the customer and call TripCenter supplier support team. The details you will need are:

· Cardholder name as shown on the card

· Card type

· Card number (16 digits for Visa and MasterCard and 15 digits for American Express)

· Start date (if available)

· Expiry date

· 3 digit security code from the back of the card for Visa and MasterCard and 4 digits from the front of the card for American Express

· Card registered address/billing address (door no, street/road name, area, city, country, and postcode)

We will collect such fees on your behalf. If the card is registered outside the EU, please inform the customer that a credit card processing fee of 2.4% may be applicable.

Hiring a vehicle for a day or multiple days requires planning from your side as well as from the customer side. When a customer makes a booking for a day hire or multi-day hire vehicle, TripCenter booking engine asks customers to include major stops they are going to make during trip planning stage (they need not specifically mention lunch, dinner and rest breaks. General guidelines for driver rest breaks advised are 45 minutes for lunch break and 15 minutes afternoon tea break).

TripCenter intelligent search algorithms take away the worries of the driver exceeding daily permissible driving hours, especially for minibuses and private charter coaches. If a customer makes either an unplanned or out of route stop that is not booked, you may charge your minimum charge by the hour as applicable depending on location and route.

If a vehicle is hired at disposal within the city borders, the customer must complete the trip within the time they had originally booked and should mention additional stops within the city they are planning to make in comments or additional information section. If the driver runs out of driving hours due to this reason (you should not consider force majeure and traffic conditions which are out of customer or driver control), you may charge additional charge by the hour to complete the trip for that day. TripCenter will automatically add extra hour charge if it is requested by customers at the time of placing a booking and you will be able to see the price breakdown in booking details for any extra hour, additional driver charge that has been added.

Above charges must be paid by the customer directly to you or the driver. If ever you charge for extra stops or waiting charge, this fee you both must agree to. We recommend that you or your driver informs customers before making a stop or last-minute route change.

If the customer wishes to pay by card, you may charge customer card for waiting charge or last-minute route changes (For security reasons, TripCenter does not hold customer credit card details). If you do not have a facility to take card payments, you should take card details from the customer and call TripCenter supplier support team. The details you will need are:

· Cardholder name as shown on the card

· Card type

· Card number (16 digits for Visa and MasterCard and 15 digits for American Express)

· Start date (if available)

· Expiry date

· 3 digit security code from the back of the card for Visa and MasterCard and 4 digits from the front of the card for American Express

· Card registered address/billing address (door no, street/road name, area, city, country, and postcode)

We will collect such fees on your behalf. If the card is registered outside the EU, please inform the customer that a credit card processing fee of 2.4% may be applicable.

Please visit our Zero Tolerance Policy and Trust & Safety Guidelines. If your query or complaint is relating to TripCenter, please use Contact Us form in the first instance. If it’s particularly urgent, you can contact us on +44 (0) 203 500 2300. We are open between 9am and 6pm London time Monday to Friday. Alternatively, you can email support@tripcenter.net

Virtually all of our emails will be either from hello@tripcenter.net or customercare@tripcenter.net or support@tripcenter.net. If you receive any emails from TripCenter that you suspect may not be from us, please use our Contact Us form.

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Address

Middlesex House, 130 College Road
Harrow-on-the-Hill, London, HA1 1BQ
United Kingdom

PHONES

Phone: +44 (0) 20 3500 2300